The general conditions of sale contained in this document govern the contractual relations between the company and its customer within the framework of a distance selling system. Both parties accept them without reservation. These conditions will prevail over all other conditions. This contract is subject to French law.
In accordance with the “Informatique et Libertés” Law of January 6, 1978, you have the right to access and rectify personal data concerning you. No personal information will be disclosed to any other organization. This site is declared to the National Commission for Information Technology and Liberties (CNIL) guaranteeing compliance with the processing of personal data implemented in the case of a website according to French law.

The minimum shipping time is 48 hours (2 working days) upon receipt of your payment provided that the product is in stock and excluding problems inherent to transport. The maximum delivery time may vary from 4 to 8 weeks depending on supplier stocks. Any delays or stock shortages will be notified directly to the customer by email or noted on the product sheets; but do not entitle you to payment of damages.

PLEASE NOTE, the 3 payment modules are not accessible from the mobile version of the site!? So from a mobile, remember to switch to the Standard version of the site (possible at the bottom of each page!)

(Please keep the amount in your account, we do this to avoid refunds or credits in the event of a possible out of stock on an ordered item.) Credit Card / Visa / Checks / must be attached to the order. For payment by bank transfer, ask us for our IBAN. FOR ANY ORDER EXCEEDING €200,
Bank Transfer only from countries into Euro Zone.

At the customer's expense, see details on the order form.

CLAIM : Any complaint must be made within 48 hours after receipt of the goods by registered letter.

RETURN-EXCHANGE: Withdrawal period: the customer has a legal withdrawal period of 7 working days from receipt to return unsuitable items. Items must be returned in new, complete, unused and unworn condition. For CDs and vinyl, DVD, BLU-RAY, if they were sent in a blister, they must still be; otherwise will not be taken back. Shipping costs incurred following an error on our part or an item defect will be our responsibility. In the event of an error on your part, the costs of returning your package will remain your responsibility, and only the returned item will be refunded, but not the initial shipping costs. Return costs as well as return costs are the responsibility of the buyer, in the event of an exchange request. Refunds are made within 30 days after receipt of the item by ADIPOCERE. Please note, no refund will be made if the returned item is not in new condition with original labels, folded correctly and free of dirt, hair, etc. No returns or refunds for items meeting hygiene standards such as earrings, underwear, makeup, etc. We advise you to re-ship your packages by Colissimo tracked without signature (or Letter tracked for small items remaining under 3cm thick) and to notify us in advance by telephone or email. We do not reimburse return costs for packages sent by "coliposte", chronopost or any other prepaid postage. We do not accept any returns by cash on delivery or carriage due. (if in doubt, contact us).

RETURN-REFUND: If you do not like the item you ordered, you have 7 days to return it to us (intact in its original packaging). You will receive a credit covering only the market value of the item.
PLEASE NOTE promotional products are non-exchangeable and non-refundable.
TRANSPORTATION : All our shipments are made by Post for France, depending on the case, by registered mail or with tracking. So in the event of loss confirmed by La Poste, we will return the same merchandise to you. If it is not in stock, you can take something else for the same value or get a refund. The same goes for shipments to Relay Points. Shipments outside France are systematically made by post or carrier, with tracking and insurance if necessary. 

ELECTION OF DOMICILE AND JURISDICTION: For all disputes and disputes, whatever their nature or cause, only the Commercial Court of Bourg-en-Bresse-France will have jurisdiction. Pursuant to article 27 of the “information technology and freedoms” law of January 6, 1978, the information requested from you is necessary to that your order can be processed by ADIPOCERE. You have the right to access and rectify data concerning you. We inform you that we do not communicate our files; therefore you cannot receive proposals from other companies through us.

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