Deliveries and returns

The transport of your package

Packages are generally dispatched within 24-72 hours after receipt of your payment. The standard shipping method is through Post Service with tracking and insurance for some countries and over a certain amount, delivered without signature for just tracking and with signature if insurance. If you want a delivery with signature, an additional cost applies, please contact us. Regardless of the shipping method chosen, we will provide you as soon as possible with a link that will allow you to track the delivery of your package online. For some countries, we do delivery at home through Happy-Post chain (Germany, Spain, Italy, Austria, Belgium, Luxembourg, Portugal) when over 100g !! Then we need to group our shipment, so we can't ship every day : 1 or 2 times per week !

For deliveries to Relay Points, the choice of Arrival Point is not possible via our shop. If you have a particular wish, let us know by message. We work with different chains: Mondial Relay (longer shipping because far from here), Relais Colis (faster because our neighbor!), Colis Privé (also fast), Chronopost Relais and UPS (fast because we are a UPS point). We automatically look for the Point closest to you for each shipment. And we always try to send you the arrival address. Then we need your Mobile number because you are notified by SMS when the package is available. Take care, the follow-up of the N ° always sends on the same site, thus often not the good one !! It is then necessary to copy the number and to go to seek on the good site of the courrier (sorry).

Shipping costs include packaging, handling and postage/courrier. They can contain a fixed part and a variable part depending on the price or the weight of your order. We advise you to group your purchases into a single order. We cannot group two separate orders and you will have to pay the shipping costs for each of them. Your package is shipped at your own risk, special care is taken for packages containing fragile products. But we can't guarantee at 100% because brutality of courrier or Post even if we protect as best as possible.

The articles are protected with bubbles and cardboard boxes.

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